Shipping Policy

Order Processing

All orders placed on our website will be processed within 1-2 business days, excluding weekends and public holidays. Orders received after 2:00 PM IST will be processed on the next business day.

Shipping Methods

We offer standard shipping services for all our orders. Shipping carriers may include reputable services such as:

• FedEx
• UPS
• DHL
• Etc..

Shipping Timeframes

Delivery times may vary depending on the destination. Typically, orders within Chennai may take 2-3 business days, while orders outside Chennai may take 5-7 business days. These timeframes are estimates, and actual delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.

Shipping Charges

Shipping charges will be calculated based on the weight of the order and the destination address. Customers can view the shipping charges before completing the checkout process.

Free Shipping

We offer free shipping on orders exceeding a certain value. The minimum order amount for free shipping will be clearly communicated on the website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment.

Failed Delivery Attempts

In case the delivery is unsuccessful due to the customer’s unavailability, the carrier will make additional attempts. Customers may need to coordinate with the carrier for re-delivery or pick up from their local facility.

Damaged or Lost Items

If your order arrives damaged or is lost during transit, please contact our customer support team within 7 days of receiving the order. We will work to resolve the issue promptly.

Contact Information

For any shipping-related inquiries, please contact our customer support team at marketing@chennairice.co.in.