Return and Refund Policy

Thank you for choosing Chennai Rice Industries Private Limited

We are committed to providing you with high-quality rice products and exceptional customer service. Please review our Return and Refund Policy below to ensure you are familiar with our procedures.

Returns

If you are not entirely satisfied with your purchase, we’re here to help. You have 3 to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Your item needs to have the receipt or proof of purchase.

To initiate a return, please contact our customer service team at marketing@chennairice.co.in or +91 90433 66667 to obtain a return authorization. Once your return is authorized, please package the item securely and mail it to the address provided by our customer service team.

Refunds

Upon receiving your return, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to process may vary depending on your payment provider. Please note that shipping costs are non-refundable.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will process the cancellation and issue a refund. If the order has already been dispatched, you will need to follow the return process outlined above.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at marketing@chennairice.co.in or +91 90433 66667. Thank you for choosing Chennai Rice Industries Private Limited. We appreciate your trust in our products, and we are dedicated to ensuring your satisfaction.